|
|
Just like designing a physical store, the layout of your e-commerce website is extremely important. Modern customers expect products in categories with suggested products based on search history to be easy to find. The six stages of the customer journey in e-commerce. 3.Purchase At this point, your customers are already impressed with your product or service. They loved your brand and were easily able to find the products they wanted. They may have added a few additional items to their cart, but now it's time to checkout.
Similar to the consideration stage, this largely Rich People Phone Number List depends on how easy it is for your customers to complete the transaction. Make the checkout process short and easy to follow, with enabled options such as the ability to save card details for future purchases. to come back by making it easy to purchase from your site again. 4.Delivery Now that the payment has been processed, it's time to get the product to your customer as efficiently as possible. This stage is where you gain the trust of your customers.
After accepting their payment, you are naturally expected to honor your end of the deal. It is important to ensure that the delivery process is clearly planned, and that the order is shipped within a short period after purchase. A good way to help put a customer's mind at ease is to outline information regarding delivery times, costs and returns policies from the beginning to ensure there is no confusion. 5.Product/service This is another integral part of the e-commerce customer journey and one of the most important stages of e-commerce, and will determine how likely a customer is to use your e-commerce site again. The only way to know if you have a really good product is to ask customers directly.
|
|
發表於 2024-3-12 14:37:25